Nuclera are looking for this role based at their offices at One Vision Park, Impington.
Customer Service Specialist to provide first-class support to customers on a variety of queries including orders, delivery timelines, stock availability, documentation, and quotations. Ensure a high level of ownership of each customer interaction, delivering clear communication and timely updates throughout the customer journey. Collaborate effectively with cross-functional teams such as Logistics, Technical Support, Field Application Scientists, and Sales to resolve issues and ensure smooth customer operations.
Work closely with the UK-based Head of Technical and Customer Support to ensure alignment on policies, service standards, and customer expectations. Assist in the implementation and continuous improvement of customer service processes, tools, and workflows. Monitor and report on customer service metrics and KPIs to help identify trends, bottlenecks, and opportunities for service enhancements. Support order processing and logistics coordination to ensure a seamless experience for our customers.
